Partial exchange transactions issued through a GDS may require which action by the agent?

Partial exchange transactions issued through a GDS may require which action by the agent?

• A. Reissue the new ARC traffic document.
• B. Contact ARC support.
• C. Cancel the exchange.
• D. Enter unused values of the old document into IAR manually.

Answer: (D)

Partial exchanges leave unused value on the original ticket. When this type of transaction is processed through a GDS, the agent must capture that leftover value by entering the unused amounts from the old document into IAR manually. This preserves the original ticket’s value in ARC’s accounting and ensures the new ticket’s value plus the unused value equals the original value, which is important for revenue, commissions, and future adjustments. Other steps aren’t part of the routine workflow: the GDS handles issuing the new document, ARC support isn’t typically involved, canceling would defeat the purpose of the exchange, and you don’t re-enter the entire old document—only the unused portion.

Partial exchanges leave unused value on the original ticket. When this type of transaction is processed through a GDS, the agent must capture that leftover value by entering the unused amounts from the old document into IAR manually. This preserves the original ticket’s value in ARC’s accounting and ensures the new ticket’s value plus the unused value equals the original value, which is important for revenue, commissions, and future adjustments. Other steps aren’t part of the routine workflow: the GDS handles issuing the new document, ARC support isn’t typically involved, canceling would defeat the purpose of the exchange, and you don’t re-enter the entire old document—only the unused portion.